Digital phone assistant
Take general customer inquiries, capture callback requests and route requests organisationally.
Possible benefit: Fewer interruptions on site
Industry solution · Trades
Less office work. More time for your craft.
Painter, tiler, electrician or plumber: with smart AI solutions you can organise customer inquiries, prepare quotes faster and automate recurring office tasks.
„We don't automate your craft. We simplify the office work behind it.“
MRB AI Solutions helps trade businesses handle inquiries in a structured way, coordinate appointments, prepare quotes and automate admin processes. You focus on your work – digital assistants support recurring office tasks.
Built for these businesses
- Painters and decorators
- Tilers
- Plumbing and heating businesses
- Electricians
- Carpenters and joiners
- Roofers
- Building services engineers
- Renovation and refurbishment businesses
- Other small and mid-sized trade businesses
Which trade are you interested in?
Tap your trade to see possible automation examples.
Painters & decorators
- Quote requests for interior and exterior painting
- Automatic capture of surface areas
- Coordinating site visits
- Managing job-site photos
- Keeping customers informed about appointments
Possible application scenarios – not existing product integrations.
Discover the AI potential for my businessIllustrative example
When the tradesperson is on site but the phone keeps ringing.
Illustrative example: this scenario describes a possible automation for a fictional trade business. It is not a documented client project.
Starting point
A fictional tiling business employs six people. The owner works on site himself, coordinates material orders, looks after customers and still has to write quotes in the evening. New inquiries arrive via:
- Phone
- Website
- Contact forms
- Messenger
Information is often missing or spread across channels, which creates extra coordination effort.
Possible solution: the digital trades office assistant
A digital office assistant supports capturing and organising incoming inquiries.
Example process
1.A new customer inquiry arrives.
2.The system asks for the required project information.
3.The customer can send photos and approximate measurements.
4.The inquiry is captured in a structured way.
5.The system prepares a reply or a site visit.
6.The owner reviews the details and calculates.
7.Once approved, a quote can be created.
Clear limits of the assistant
- The AI makes no binding prices or professional commitments without predefined rules and approval.
- Calculation, advice and professional decisions stay with the owner or team.
- Urgent breakdowns are handed over to a person or the on-call service immediately.
Possible benefits
Possible effects – not proven results of a client project.
- Structured customer inquiries
- Less manual data entry
- Faster organisational responses
- Less coordination effort
- Better-prepared quotes
- More time for the actual craft
More automation options
Every solution supports you – approvals and decisions stay with you.
AI-assisted quote preparation
Capture project information, photos and requirements and prepare draft quotes based on approved pricing data.
Possible benefit: Less evening desk work
Scheduling and dispatch
Coordinate site visits, maintenance appointments and customer arrangements.
Possible benefit: Less phone tag
Digital job-site documentation
Capture photos, working hours, material usage and notes in a structured way, ready for review.
Possible benefit: All documents in one place
Invoicing and admin automation
Support draft invoices, approval workflows, payment reminders and admin processes.
Possible benefit: Faster billing
Smart customer communication
Prepare appointment confirmations, callback handling, status updates and approved follow-ups.
Possible benefit: Fewer customer chasers
How your working day could become easier.
Tap “Before” or “After” to compare the workflows.
- Central inquiry capture
- Automatic organisational routing
- Structured project information
- Prepared site-visit appointments
- Digital documentation
- Traceable customer communication
How much office time could you win back?
Enter your own assumptions – we use no industry or client figures.
Potential hours saved per month
10.5 hrs
Calculated value of working time per month
€315
Annual projection
€3,780
This is an illustrative model calculation. Actual time and cost savings depend on your processes. Costs for setup, software, maintenance and operation are not included.
Automate safely. Stay in control.
Automation only works with trust. That's why clear principles apply:
Purpose-bound processing
Customer data is only processed for the specific purpose – such as handling an inquiry.
Appropriate protection
Personal data such as names, addresses and photos needs appropriate protection in transit and at rest.
Connect existing software
Existing trade software can be connected where suitable interfaces exist – we check this upfront and guarantee nothing blindly.
Human approval
Quotes, prices and important decisions always require human approval.
Access controls
Automations only get the permissions they really need – with secure data processing.
Phone solution with obligations
An automated phone solution must respect applicable information and data-protection duties, e.g. telling callers clearly they are speaking with an assistant.
FAQ: AI for trade businesses
Is AI worthwhile for small trade businesses?
Often especially so: when the owner works on site, there is little time for the office. Even a simple automation – for inquiries or appointment confirmations – can help. We start small and check together whether it pays off for your business.
Which office tasks can trade businesses automate?
Typically: capturing inquiries, asking for missing details, coordinating appointments, storing photos and documents, preparing draft quotes and invoices, and updating customers on appointments and status.
Can an AI assistant answer calls?
Yes, a phone assistant can take general requests and capture callback wishes. Callers are told they are speaking with a digital assistant. Urgent cases are passed directly to a person.
Can quotes be created automatically?
The AI can prepare draft quotes based on your approved pricing data. Binding prices only follow after your review and approval.
Which trade software can be connected?
That depends on whether your software offers suitable interfaces. We check technical feasibility upfront and tell you honestly what works – and what doesn't.
How does AI help with scheduling and inquiries?
Inquiries from phone, email, website and messenger are bundled in one place. The assistant asks for missing details, suggests site-visit slots and prepares confirmations.
What does custom automation cost?
It depends on scope. After a free initial call you get a transparent offer – often starting with a small, clearly defined pilot.
How long does setup take?
Simple workflows can often be live within a few weeks. Larger solutions with software integrations take longer. We clarify a realistic timeline in the initial call.
Do I need to be tech-savvy?
No. We set everything up, explain it clearly and remain your contact. You decide what gets automated.
Related services
Find your AI potential
Choose your trade and optionally your biggest challenges – we carry your selection into the free AI potential check.
Your trade
Biggest challenges (optional)